The Supportive Outpatient Program (SOP) requires pre-payment for services in order to secure your place in the program and ensure the availability of clinical staff and resources. By enrolling, you acknowledge and accept the following refund terms:

1. Refund Eligibility

• Before Program Start Date: Clients may request a refund up to 7 days prior to the scheduled start of the program. A refund will be issued minus a $250 administrative fee.

• Within 7 Days of Start Date: Cancellations made within 7 days of the program start date are non-refundable, but the full amount may be applied as a credit toward a future SOP cohort within 6 months

• After Program Start Date: Once the program has begun, all fees are non-refundable regardless of participation, attendance, or dismissal.

2. Missed Sessions and Make-Ups

• Clients are permitted to makeup up to two excused absences during the 6-week program.

• Missed sessions are non-refundable and are not eligible for credit unless canceled at least 24 hours in advance and approved as an excused absence.

3. Dismissal or Withdrawal

• If a client is dismissed from the program due to violation of the Participation Agreement (e.g., substance use, disruptive behavior, or non-compliance), no refund will be issued.

• If a client voluntarily withdraws from the program after the start date, no refund will be provided. In special circumstances (e.g., documented medical emergency), partial credit may be considered on a case-by-case basis for future program use.
   

4. Extension Refunds

• Payment for 2-week extension programs is due prior to the start of the extension period.

• Refunds for 2-week extensions follow the same policy as the main program:

  • 7+ days notice: Refund minus $100 administrative fee.

  • Less than 7 days or after start: Non-refundable, but may be credited to a future extension.

5. Optional Services

• Random Drug Screenings and other optional services are non-refundable once completed or scheduled.